Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging if packaging is included (Sealed Pack, Sealed Box). You’ll also need the receipt or proof of purchase.

 We can not accept returns of any opened or tampered with items in any circumstances;

Sealed products and accessories must be returned in their original packaging and unopened. 

If an item is returned and we have reason to believe that it has been tampered with we will not issue a refund. All returns will be inspected to ensure the product(s) in question have not been tampered with.

To start a return, you can contact us at contact@bremnertcg.co.uk

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@bremnertcg.co.uk

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@bremnertcg.co.uk